Privacy Policy
NYXANCE (operated by NYXANCE Digital Ltd) — How we collect, use, and protect your data.
1. Introduction
NYXANCE ("NYXANCE," "we," "us," or "our") is operated by NYXANCE Digital Ltd. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you access or use the NYXANCE platform.
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We are committed to protecting your privacy and handling your data with transparency.
2. Information We Collect
We collect various types of information to provide, maintain, and improve our services.
- ›Email address
- ›Password hash (we never store plaintext passwords)
- ›Account preferences and settings
- ›KYC/identity verification data where applicable
- ›Orders placed
- ›Open and historical positions
- ›Realized and unrealized P&L
- ›Trade execution timestamps and prices
- ›Deposit and withdrawal history
- ›IP address
- ›Browser type and version
- ›Device type, operating system, and screen resolution
- ›Unique device identifiers
- ›Network connection type
- ›Pages visited and navigation patterns
- ›Features used and frequency of use
- ›Session duration and timestamps
- ›Referral source and search queries
- ›Error logs and performance data
3. How We Use Your Information
We use the collected information for the following purposes:
- ›Provide Services — Execute trades, manage accounts, process deposits and withdrawals.
- ›Risk Management — Monitor trading activity for abnormal patterns and manage liquidation risks.
- ›Fraud Prevention — Detect, investigate, and prevent fraudulent transactions and unauthorized access.
- ›Regulatory Compliance — Fulfill AML, KYC, and sanctions screening requirements.
- ›Communication — Send account notifications, security alerts, and system updates.
- ›Platform Improvement — Analyze usage patterns to improve performance and user experience.
4. Data Sharing
We do not sell your personal data to any third party. Period.
We may share your information only in limited circumstances:
- ›Service Providers — Trusted third-party vendors who assist in operating the Platform.
- ›Regulators — Government agencies when required by applicable law.
- ›Law Enforcement — In response to valid legal process such as a subpoena or court order.
In the event of a merger or acquisition, your data may be transferred as part of the transaction.
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience.
| Type | Purpose | Duration |
|---|---|---|
| Session Cookies | Maintain your authenticated session and login state. | Until session ends |
| Analytics Cookies | Understand how users interact with the Platform. | Up to 12 months |
| Preference Cookies | Store display preferences such as language and theme. | Up to 24 months |
You can manage cookie preferences through your browser settings.
6. Data Security
We implement robust security measures to protect your personal data.
All data encrypted at rest (AES-256) and in transit (TLS 1.3).
We support and recommend 2FA via authenticator apps.
Internal access restricted to authorized personnel with role-based permissions.
Regular security audits, penetration testing, and vulnerability assessments.
7. Data Retention
We retain your data for different periods depending on the type:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active Accounts | Duration of relationship | Required to provide ongoing services. |
| Closed Accounts | 5 years after closure | Regulatory compliance requirements. |
| Trading Data | Permanent | Maintained for audit trail and regulatory reporting. |
When data is no longer required, it is securely deleted or anonymized.
8. Your Rights
You may have the following rights regarding your personal data:
- ›Right of Access — Request a copy of the personal data we hold about you.
- ›Right to Rectification — Request correction of inaccurate data.
- ›Right to Deletion — Request deletion of your data where legally permitted.
- ›Right to Data Portability — Request your data in machine-readable format.
- ›Right to Opt-Out of Marketing — Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to valid requests within 30 days.
9. International Transfers
Your data may be transferred to and processed in countries other than your country of residence.
We implement appropriate safeguards including:
- ›Standard contractual clauses
- ›Data processing agreements with all providers
- ›Encryption regardless of processing location
- ›Regular assessment of data protection standards
10. Children's Privacy
The Platform is not intended for use by individuals under 18.
If we discover we have collected data from a minor, we will delete it immediately. Contact us at [email protected].
11. Changes to This Policy
We may update this policy from time to time. When we make material changes:
- ›We will update the "Effective Date."
- ›We will notify you at least 30 days before changes take effect.
- ›For significant changes, we may require re-acknowledgment.
Continued use after the effective date constitutes acceptance.
12. Contact Information
If you have questions about this Privacy Policy: